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Community Trigger

What is the Community Trigger?

The Community Trigger is a process whereby members of the community can request a review of the response to their complaints of anti-social behaviour.

It brings agencies such as the Police, Local Council and Housing Provider together to review the investigation of your case and ensure that an appropriate response has been provided.

The Community Trigger does not replace organisations’ own complaints procedure, or your opportunity to complain to the Local Government Ombudsman or Independent Police Complaints Commission, if you are unhappy about the service received from an individual officer or agency. 

Who can apply?

The Community Trigger can be used by anyone - individuals, businesses or community groups – if one of the following criteria is met:

If you (as an individual) have reported the same problem 3 or more times in the past 6 months to the Council, Police and/or Registered Social Landlord


Different individuals have made reports about the same problem 3 or more times in the past 6 months to the Council, Police or Housing Provider.

If you do not meet this criteria the decision may still be made to carry out a review based on factors such as:

  • The persistence of the anti-social behaviour
  • The harm or potential harm caused by the anti-social behaviour
  • The adequacy of the response from agencies

What can I expect?

Once you have made a request for a Community Trigger, your council Community Safety Team will ask the agencies involved to provide details of your complaints and the actions taken.

Your request will then be scheduled for discussion at the next Anti-Social Behaviour Risk Assessment Conference (a monthly multi-agency meeting).

You will be sent a letter acknowledging receipt of your request and the date of this meeting. 

At the meeting, partner agencies will carry out an initial assessment to consider if the criteria has been met and the actions that are needed.

If your request does not meet the criteria, a review will not be carried out and you will be informed by letter of this outcome. 

If your request does meet the criteria, the group will undertake a review on how partners have responded and make recommendations on how the problem can be resolved.

A response will be sent to you by the Community Safety Team, explaining the outcome of your review.

If you are unhappy with the way your application was dealt with, or the way the review was carried out, you can contact the Chair of your Local Community Safety Partnership for an evaluation of your case to ensure the correct procedures have been followed.

How do I make a request?

There are a number of ways to request a Community Trigger.

You can either:

  • Complete the Community Trigger Application Form and post it directly to your local council
  • Visit your council website and fill in the Community Trigger online form
  • Phone your council direct 

North Kesteven District Council

Community Safety Team
Kesteven Street
NG34 7EF
Telephone: 01529 414155 or 01522 699699

South Kesteven District Council

Community Safety Team
Council Offices
St Peter's Hill
NG31 6PZ
Telephone: 01476 406080

City of Lincoln Council

Public Protection and Anti-Social Behaviour Team
City Hall
Beaumont Fee
Telephone: 01522 873378

West Lindsey District Council

Communities and Localism
Marshalls Yard
DN21 2NA
Telephone: 01427 676676

East Lindsey District Council

Community Safety Team
Tedder Hall
Manby Park
LN11 8UP
Telephone: 01507 600206

South Holland District Council

Community Development Team
Council Offices
Priory Road
PE11 2XE
Telephone: 01775 761161

Boston Borough Council

Community Safety Department
West St
PE21 8QR
Telephone: 01205 314318

*Important – do not call the police to report a trigger. Contact your local authority*

Community Trigger Reports

The purpose of these reports is to provide a quarterly update on how the Community Trigger is being used across Lincolnshire, including details on;

  • The number of reviews requested
  • The number of reviews not meeting the threshold
  • The number of reviews meeting the threshold, and
  • Any recommendations made as a result of a review

The reports can be downloaded from the Lincolnshire Police website

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