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A NEW dedicated helpdesk to give residents advice on how to protect themselves from cyber crime

  • Published: 25-07-2017 at 10:07

A NEW dedicated helpdesk to give residents advice on how to protect themselves from cyber crime will be set up by the county’s crime commissioner.

The creation of a brand website dedicated to victims - bringing together all advice, contacts and information in one place for the first time - is also planned.

The new help desk and website are just two of a suite of measures set out by Police and Crime Commissioner Marc Jones in his new Victims Strategy.

The new draft strategy sets out a host of actions proposed by Mr Jones to protect and support victims of crime, or help individuals and businesses avoid becoming a victim.

Among the new proposals are:

  • Commission dedicated support services to help and support victims of cyber crime. This will include a helpdesk providing information and advice for businesses and individuals to protect themselves
  • Run regular briefing events and discussion forums for businesses to engage with police experts on trends and provide prevention advice on cyber crime.
  • Provide dedicated services for parents and children to provide support and advice in relation to keeping safe online
  • Bring together experts and other partners to develop a plan to prevent young people being victims of bullying and harassment enabled by technology and the internet, and to support victims.
  • Provide a dedicated website that provides information that would be useful for victims, including crime prevention advice, and the directory of support services.
  • Increases public engagement and awareness about the services that are available to victims, regardless of whether a crime is reported to the police.
  • Ensure that training for police officers and staff includes a perspective from survivors of domestic abuse and sexual violence.

The unveiling of the new crime strategy comes just weeks after a report by the National Audit Office revealed that online fraud is now estimated to account for one sixth of all crime.

The report, issued at the end of June, revealed that there have been 623,000 cyber related frauds in the year up to September 2016 causing an estimated loss to the victims of £10 billion.

“I am absolutely committed to ensuring that anyone who is affected by crime in Lincolnshire receives the support they need, regardless of whether they choose to report the crime to the police or not,” said Mr Jones.

“The way our residents live their lives and do business is constantly evolving and so is crime. We must ensure we provide the services that support and help the victims of crime in new, innovative and effective ways.

“I am determined that we meet these new challenges to support our communities in the best way possible and the new strategy is one positive step in that journey.”

The draft Victims Strategy will now be sent to agencies across the county and made available to the public for any comments before being formally launched later this year.


For more information contact Jon Grubb from the Office of the Police and Crime Commissioner on 07780 953575 or