PCC's victim service awarded for its high-quality practice
The service which provides support for victim of crime has received high praise from independent assessors.
Victim Lincs has been hailed as a “remarkable example of best practice” by a national victims’ organisation.
The review of the county’s service was carried out as part of the Victims Choice Quality Mark.
The report praised Victim Lincs for “cohesion and thoroughness”.
“It has been a genuine pleasure to assess the Victim Lincs service and explore their approach. Every detail of the victims’ journey through the service has been well thought through in terms of what is required to provide a consistently high quality of experience,” said the report.
Lead assessor, Becky White said: “The Victim Lincs service is a remarkable example of best practice. Since the original Quality Mark award, their approach to service development has been characterized by a thorough approach and attention to detail which has resulted in a seamless service for victims of crime.”
“I am grateful to Victim Lincs for their willingness to share their learning with other services as an example of excellent practice in supporting victims to cope and recover from their experience of crime.”
PCC Marc Jones, who is in charge of commissioning victims’ services, said he was delighted Victim Lincs had received such high praise.
“I don’t want anyone to be the victim of crime but if they do I want to be certain they receive the best possible support as they heal and recover,” he said.
“I am absolutely delighted that Victim Lincs has been held up as an example of best practice because that means our residents are receiving the very best service possible.
“All the staff involved in the service have my thanks and congratulations for carrying out their work with dedication, commitment and passion.”
Victim Lincs is an In-House service put in place by the Police and Crime Commissioner for Lincolnshire to provide victims with information, advice and support; including referral to specialist services.
The service is free and confidential and can be used by anyone living, working or studying in Lincolnshire. Victim Lincs are independent of the police; therefore can offer advice and make referrals to specialist support services for those victims of crime who do not wish to report the crime to the police.
The Victims Choice Quality Mark is an independent assessment of the quality of the service provided to victims and witnesses. It is designed to provide confidence to those who may need to access the service in the future and to help commissioners determine if their resources are being targeted and spent effectively.
For more information about Victim Lincs, visit victimlincs.co.uk or call 01522 212333 Monday - Friday between the hours of 8am – 4pm.